Refund & Cancellation Policy

Refund & Cancellation Policy

At Bat City Rentals, we strive to provide a smooth and hassle-free rental experience. Please review our refund and cancellation policy below.

1. Cancellation Policy

  • More than 48 hours before pickup: Full refund minus processing fees.

  • Less than 48 hours before pickup: 50% refund.

  • Same-day cancellations or no-shows: No refund.

2. Refund Policy

Refunds will be processed within 7-10 business days to the original payment method.

3. Early Returns

No refunds will be provided for early vehicle returns.

4. Modifications

Changes to your booking (dates, vehicle selection) are subject to availability and may incur additional charges.

5. Contact Us

For cancellation or refund inquiries, please contact us at: Bat City Rentals
5900 Balcones Drive Suite 100
Austin, TX 78731