How We Handle Your Information

Effective Date: July 5, 2026

Bat City Rentals LLC ("Bat City Rentals," "we," "us," or "our") operates the website batcityrentals.com (the "Site") and provides vehicle rental services in the Austin, Texas area, including pickup at Austin-Bergstrom International Airport (AUS). This Privacy Policy explains what information we collect, how we use and share it, and the choices and rights you have.

By using the Site or renting a vehicle from us, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect information in three ways: directly from you, automatically through the Site, and from third parties who help us provide our services.

Information you provide directly

When you make a booking, contact us, or rent a vehicle, we may collect:

• Identity information - your full name, date of birth, and signature.
• Contact information - email address, phone number, mailing or billing address.
• Driver information - driver's license number, state or country of issue, expiration date, and other information required to verify your eligibility to rent and drive.
• Payment information - credit or debit card number, billing details, and related transaction data. Payment card processing is handled by our booking and payment providers; we do not store full card numbers on our own systems.
• Rental details - pickup and return dates, vehicle selected, insurance or protection options, additional drivers, and any special requests.
• Communications - the content of messages you send us through our contact form, email, phone, or text.

Information collected automatically

When you visit the Site, we and our service providers may automatically collect:

• Device and connection data - IP address, browser type, operating system, and device identifiers.
• Usage data - pages viewed, links clicked, referring website, and the dates and times of your visits.
• Cookies and similar technologies - see the "Cookies and Tracking Technologies" section below.

Information collected from vehicles

Some of our vehicles, particularly newer EVs, hybrids, and connected cars, may include built-in telematics or GPS systems that can record location, mileage, speed, and diagnostic data. Where such systems are active, we may access this data for fleet management, vehicle recovery, maintenance, safety, and to enforce the rental agreement. We do not use in-vehicle location data for marketing.

Information from third parties

We may receive information about you from:

• Our booking engine, TripCity, which processes reservations on our behalf.
• Payment processors, which confirm and process your transactions.
• Identity, credit, or driving-record verification services, where used to confirm your eligibility to rent.
• Toll and traffic authorities, regarding tolls, citations, or violations incurred during a rental.

2. How We Use Your Information

We use the information we collect to:

• Process, confirm, and manage your reservation and rental.
• Verify your identity, driving eligibility, and payment method.
• Process payments, deposits, tolls, fees, and refunds.
• Communicate with you about your booking, including confirmations, changes, reminders, and customer support.
• Operate, maintain, secure, and improve the Site and our services.
• Manage our fleet, including maintenance, safety, and vehicle recovery.
• Comply with legal obligations and enforce our rental agreement and Terms.
• Detect, prevent, and address fraud, security issues, or misuse.
• Send you marketing or promotional messages, where you have not opted out.

3. How We Share Your Information

We do not sell your personal information in the traditional sense of exchanging it for money. We may share information in the following circumstances:

• Service providers - including our booking platform, payment processors, IT and hosting providers, and identity or driving-record verification services, who process information on our behalf under confidentiality obligations.
• Legal and safety - to comply with applicable law, respond to lawful requests, enforce our agreements, or protect the rights, property, and safety of Bat City Rentals, our customers, or others.
• Toll, parking, and traffic authorities - to resolve tolls, citations, or violations associated with a rental.
• Insurance and claims - in connection with accidents, damage, or insurance claims involving a rented vehicle.
• Business transfers - in connection with a merger, acquisition, financing, or sale of all or part of our business.
• With your consent - where you have otherwise directed or authorized us to share your information.

4. Cookies and Tracking Technologies

The Site uses cookies and similar technologies to keep the Site functioning, remember your preferences, and understand how visitors use the Site.

• Essential cookies are necessary for the Site and booking process to work.
• Analytics cookies may be used by Google Analytics to help us understand Site traffic, visitor behavior, and usage trends so we can improve the website and rental experience.
• Third-party service cookies may be used by embedded tools such as our booking provider or contact form provider to support reservations, forms, security, and basic service functionality.

You can control cookies through your browser settings. Blocking some cookies may affect how the Site works. Many browsers also support the Global Privacy Control (GPC) signal; where required by law, we treat a valid GPC signal as an opt-out request.

5. Data Retention

We keep personal information for as long as needed to provide our services, complete transactions, comply with our legal, tax, accounting, and insurance obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we take reasonable steps to delete or de-identify it.

6. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security. You are responsible for keeping any account or booking credentials confidential.

7. Your Privacy Rights

Depending on where you live, you may have rights regarding your personal information. Residents of Texas, California, and other states with comprehensive privacy laws may have the right to:

• Access - request confirmation of whether we process your personal information and obtain a copy of it.
• Correct - request correction of inaccurate personal information.
• Delete - request deletion of personal information we hold about you.
• Portability - obtain a copy of certain information in a portable format.
• Opt out - opt out of targeted advertising, the sale of personal information, and certain profiling.

We will not discriminate against you for exercising any of these rights. To submit a request, contact us using the details in the "Contact Us" section below. We may need to verify your identity before fulfilling your request. You may also designate an authorized agent to act on your behalf where permitted by law.

If we deny your request, you may have the right to appeal by contacting us again; we will respond within the timeframe required by applicable law.

8. Marketing Communications and Your Choices

If you receive marketing emails or texts from us, you can opt out at any time by using the unsubscribe link in an email, replying STOP to a text message, or contacting us directly. Even if you opt out of marketing, we may still send you non-promotional messages about your bookings and rentals.

9. Children's Privacy

Our services are intended for adults who meet our minimum rental age requirements. The Site is not directed to children, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can delete it.

10. Third-Party Links and Services

The Site may contain links to third-party websites and services, including our booking provider. This Privacy Policy does not apply to those third parties. We encourage you to review the privacy policies of any third-party sites or services you use.

11. Visitors from Outside the United States

We are based in the United States, and our services are intended for use in the United States. If you access the Site or rent from us from outside the U.S., your information will be transferred to and processed in the United States, where privacy laws may differ from those in your location.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Effective Date" at the top of this page. Significant changes may be communicated through the Site or by other means. Your continued use of the Site or our services after an update means you accept the revised policy.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact us by mail:

Bat City Rentals LLC
PO 271
Del Valle, TX 78617